Support
How to install
Learn more about the process involved in downloading and installing our products. If you're new to Filmspace or you're having trouble installing our products, follow our quick and easy guide.
Refund Policy
Please note: Read the product description carefully to ensure it meets your editing needs. Make sure to check your operating system for updates before purchasing our products. Find out more about the details of our Refund Policy.
Get in touch
Experiencing technical issues? Can't find the product you need? Or simply want to get in touch with out team? Contact our friendly staff today with your query and we'll do our best to get back to you as soon as possible.
Frequently Asked Questions
General FAQ
How do I receive my product?
Upon purchase, an email link will be sent directly to your inbox where you can download your product. In this email you'll also find your receipt of purchase.
What cameras do these LUT's work on?
JustKay Blackmagic Gen 5 LUT's are specifically designed and curated for Blackmagic Design cameras. Each LUT comes in a .cube file format which is widely used for colour grading across all camera systems. That means you can use these LUTs across other systems such as Canon, Sony and Panasonic.
Will there be more products in the future?
We are constantly looking at new products to add to the Film Space product library. We aim to regularly release new products for our customers.
How does your licensing agreement work?
For more information on Film Space's licensing agreement and how it applies to the products you download, click here.
Product FAQ
Are the free products actually free?
The free plugins available within the Film Space product library are completely free to download. You'll need to enter your email address in order to download our free plugins.
How are the products delivered?
Customers will receive their download link via their email inbox. This link will take you to Sky Pilot where you can download your products as a .ZIP file.
What operating systems are compatible?
Our products are designed for compatibility with all editing softwares. Whether you work on Final Cut Pro X or DaVinci Resolve, Film Space's products will work seamlessly on your software.
How do I swap / refund a downloaded product?
Due to the nature of digital products we are unable to offer swaps or refunds. Please see our refund policy for more information. If you are unhappy with your product, please let us know why so we can try to improve next time.
